“A good mechanic is hard to find and Dutch is the best! I discovered him from a neighbor who is quite capable of working on his own cars. He takes his cars to Dutch when it is something too time consuming or difficult or he lacks the proper tools.Dutch has the best customer service skills I've seen in the industry. He even called me back 6 months after I had transmission work done, just to see if I was still happy with the work.
“Do you like things done the Old School way? Do you look for honesty, integrity, professionalism and skill in the businesses you deal with? If you need (and who doesn't?) an automotive repair shop in the Charlotte area get to A&M Auto Service in Pineville. Mr Dutch Silverstein is the owner and I've never met anyone who knows as much about cars as he does. His crew of mechanics are highly trained and certified. Ductch was a commercial airline pilot for many years and knows what customer service should mean in the real world - not a slogan, but honest service you can rely on. If Dutch says it's fixed you can bank on it. My 1999 BMW needs TLC. No one but A&M works on it.
“I went to see the guys at A & M auto service today directly after leaving the dealership where I got an outrageous quote for an unlikely problem. The team looked at my car very promptly and when the technician returned to speak with the owner, they had their conversation right in front of me--nothing to hide. After asking me to put on a pair of safety glasses, they took me to my car and showed me the parts in question and what was going on. I cannot put in to words what it means to find an honest and qualified professional who cares about customer service. I won't even have my oil changed anywhere else again. Thanks to Dutch, Justin, and JD for all their help today.
“Dutch and the other guys at A & M always provide great service. They are always able to get things done promptly and take the time to explain everything so that anyone could understand. But most importantly they are HONEST! If something doesn't necessarily need to be done, they'll tell you that and will even try and give an estimate as to when you should try to have it if you can't afford it now. You can't hardly find a mechanic these days that provides you honest advice like this....which is why we even though we live in Waxhaw we take our cars all the way to Pineville to get them serviced.
“I have been taking my car to Dutch over the past few years and can say that he is absolutely an honest and reliable mechanic. He provides thorough explanations anytime that he finds something wrong with a car and gives you a couple of options for fixing the issue.I go out of my way to bring my cars over to Dutch, and would recommend his shop to anyone who needs a decent mechanic.
“BEST Auto Mechanic in Charlotte!. We've used Dutch since we moved here in 2008. There have been several times when he has made recommendations that saved us HUNDREDS of dollars when he had the opportunity to take advantage of us. He is honest, even takes pictures of repairs, explains things so anyone can understand them, is beyond personable, and has helped us tremendously. We recommend him to all our friends. He is the BEST!! You can trust his company to do a great job and to stand by their service!
“Dutch and the guys are not only helpful and friendly, they're honest. My last visit would have cost me about a grand, but they found open recalls and directed me to get it fixed for free (at a dealership). Any other mechanic would have just fixed what I asked and taken my money. They even offered to review the dealership's invoice to make sure I didn't pay unnecessarily.
“Everything you have heard or read about the personnel at A&M Auto Service is true! Their concern is the safety of your car: they do not fudge the truth, they tell you the full truth and offer reasonable solutions. I will heartily recommend A&M Auto to everyone. I even left with a new way to save money on maintenance. Many thanks!
“There is no place you can get better value for your money, nor better work done. Several times, I've wanted to pay A&M to do extensive repair an older car. Dutch declined the work. This garage knows how to diagnose and fix a problem the old-fashioned way - not just replace parts unnecessarily. Even when there are coupons available to use another merchant, I'd still rather have the work done at A&M. I hope I never have to move, because I doubt I'll ever be able to find another garage like A&M.
“I drive out of my way from Matthews to bring my cars here. They've never tried to up-sale me. Instead, they've often encouraged me to wait on services that aren't needed immediately to spare me additional labor costs. I just got a good vibe from the first time I walked in the place. The whole crew is friendly, professional, extremely helpful and honest. My most recent visit even turned out to be less than they originally quoted me!
“We recently had our Toyota Highlander in for repairs, service, and inspection with A & M Auto. Wow...we were treated with such respect and kindness. Lisa, Dutch and Scott were so kind and courteous each time I called to check on our car, as we were traveling out of town and left it to be repaired. The check engine light had been on for well over three years and we were told by other car services it would be a costly fix, as well as the major rattle in the body of the car. But after the mechanics at your establishment assessed it, they found that the front brake pads did not have all of the proper hardware from a previous brake service, and a small adjustment of some hoses left unconnected finally eliminated the engine light from coming on. Everything we had on our list was fixed properly and completely with our 100% satisfaction. We will certainly recommend your establishment to our friends and family.
“How refreshing it is to leave an auto repair shop knowing that you were treated fairly, not sold services or parts you didn't need and not suffer "sticker shock" for the repairs that were required. I can't say enough about Scott, Liz and the other crew members at A&M. Having my car serviced there is consistently a pleasure and I will keep coming back. There are many auto service centers closer, but none better. Thanks as always for your courtesy and great service. Frank J
“Not only are they efficient and honest but it is FUN to be there. I make a point to wait for my car to experience the office antics! Car broke down out of town. They talked me through how to get it going again, with a smile.The best!
“I have been taking my cars to A&M for about 15 yrs. and have had great service. They are honest and when I have the opportunity I will suggest to others you can't beat this place for service. They even have good coffee . Thanks guys for being there and taking care of my two cars.
“A couple of weeks ago I saw a review on Nextdoor about Dutch and A&M. My daughter has a 2006 Hyuandai Sonata that we were given an estimatr of $3000 to get it running. So I decided to talk with him and get his advice. I already knew the answer but it was good hearing it from someone else. Dutch explained to me that he could take out money and fix it cause that he how he takes are of his family, however,it was just not worth i unless we had nore money to fork into in case he finds something else. I really appreciate this for someone else probably would have taken my money. Thank you for your integerity.
“There is no need to ever go to a dealership for your repairs as long as A&M Automotive is in town. I have never met a company more skilled at what they do then these guys. I couldn't recommend them enough. Thanks for all you do Chris Arcudi